We are looking for a Customer Success Specialist to assist our customers with activations and integrations when using our product.

Each your day will be unique but your mission is simple: Account Management 

• To provide the activation of the users after the sale has accomplished,
• To communicate with the Global Customers,
• To relay the feedbacks from users to the product team,
• To answer the questions of the users right after the integration about both the product and the tenancy,
• To follow the activeness of the tenancy and make some developments in order to increase it,
• To report all of the bugs and errors consisted on the product to the related teams,
• To relay the solutions of the bugs and other issues to the users.

It’s awesome if you have these:

• Experience in Customer Service and some sort of knowledge of the Human Resources market,
• Excellent oral and written communication skills both Turkish and English,
• Bachelor's degree in related fields,
• Brings energy and purpose to the workplace every day. (Builds People, Teams & Organizations),
• Have ability to promptly build a genuine rapport with prospects over the phone,
• Be a highly-motivated and results-driven,
• Ability to multi-task and manage time effectively;
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment,
• To have ability to learn quickly and manage multiple priorities and projects,
• To have exceptional communication skills and having persuasiveness,
• 2-3 years experienced in related areas.

Does this sound like you? If it does, we definitely want to hear from you!

Benefits

• Being part of one of Turkey's most successful startup
• Competitive salary
• Remote working opportunity
• Premium private health insurance
• Training support

Who Are We ?

Meet one of the best Startups in Turkey. Kolay’s journey started in 2015, with the desire to simplify and ease the work of human resources of the companies, allowing them and their managers to focus their energy and their time on various other things.

Kolay is a cloud-based HR management software and takes care of everything that coincides with related processes such as shift management, time off, expenses, and much more. It also provides valuable data and insights to your team.

Today, Kolay is trusted by more than 6.500 companies/organizations and 250k employees worldwide. Kolay Team both develops desktop and mobile applications to offer users easy access and edit their data safely and remotely. In only a few years, Kolay has changed how HR works.

Join us and start to ease the work of the world with Kolay.